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You are working as a manager in a local hospital. You received some patient satisfaction survey data, and you were asked to review the data and consider the impact on consumer relations.

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Review the Patient Satisfaction Survey.

Answer the prompts provided based on the Patient Satisfaction Survey Data.

Cite at least 1 peer-reviewed, scholarly, or similar reference.

This is the survey

Effective Consumer Relations

You are working as a manager in a local hospital. You received some patient satisfaction survey data, and you were asked to review the data and consider the impact on consumer relations.

Review the Patient Satisfaction Survey below:

Hospital Patient Satisfaction Survey

Patient Satisfaction Indicator

Current Performance

Goal

Hospital cleanliness

8.2

> = 9.2

Overall patient satisfaction with doctors

7.6

> = 9.2

Average patient wait time

13 minutes

< = 15 minutes

Overall patient satisfaction with hospital

9.7

> = 9.2

Complete the following prompts based on the chart provided above.

Patient Satisfaction Strength

  • Identify a patient satisfaction indicator that could be considered a strength for the hospital based on its current performance and the hospital’s goal.
  • Identify a strategy the hospital could use so that this indicator remains a strength in patient satisfaction.
  • Identify a patient satisfaction indicator that could be considered a weakness for the hospital based on its current performance and the hospital’s goal.
  • Identify a strategy the hospital could use so that this indicator does not remain a weakness in patient satisfaction.
  • Identify a patient satisfaction indicator that could be considered an opportunity for the hospital based on its current performance and the hospital’s goal.
  • Identify a strategy the hospital could use so that this indicator could transform into a strength in patient satisfaction.

[Insert Response]

Patient Satisfaction Weakness

[Insert Response]

Patient Satisfaction Opportunity

[Insert Response]

Explain the importance of effective consumer relations in the health care industry.

  • Consider the role data (e.g., surveys) plays in effective consumer relations.
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