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Deliverable length: 200 – 250 words
- Describe the role of service in private clubs and meeting member expectations
- Construct the daily duties in a typical country club
You are the general manager at a private country club in Nevada. The club is struggling in several ways because of a downturn in the economy. Many of the club members are involved in real estate, which has declined substantially because of the recession in that area. Month-to-date and year-to-date forecast revenues and projections are at a negative variance to budget. Food and beverage numbers are down by 40%, both in the dining room and in banquets. The only dining outlet that has been successful this month and year to date is the poolside grill, which has a positive variance to budget. Rounds of golf are down by 25%, as well as tennis. The only area that has seen an increase in usage is the club fitness center. In addition, the list of delinquent accounts receivable has increased by 10%. The finance committee at your club is scheduled to meet this week to review the monthly financial statements prepared by your controller. Before the meeting, the club treasurer would like to meet with you and the controller to go over the variances to budget. The club treasurer has sent you an e-mail with the following questions to prepare for yourmeeting:
Please explain the potential reasons why the dining room and banquet department are a negative variance to budget by 40%.
Why do you think the poolside grill is successful during this time, with a positive variance to budget?
Please explain the potential reasons why rounds of golf and tennis are not meeting the budgeted projections.
Why do you think the usage of the fitness center has increased during this time, as opposed to golf and tennis?
What can we do differently to prevent an increase in delinquent accounts receivable?
How can we as a club increase revenues and decrease expenses, without sacrificing quality of service?