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Part one

I will attach my previous paper so that you will know what
this part should be about

Purpose of Assignment

Students will have the opportunity
to develop a Balanced Scorecard. This, in turn, will allow them to create
effective strategic objectives to be included as part of their overall
strategic plan. They will also be presented with the task of creating a brief
communication plan that will be used by their proposed division to efficiently
distribute information with regard to their strategic initiatives.

Assignment Steps

Resources: Strategic Planning Outline and Week 4 textbook

Create a minimum 1,050-word strategic objectives

Include your balanced scorecard and its impact on all
stakeholders, and the communication plan.

Identify key trends, assumptions, and risks in the
context of your final business model.

Develop the strategic objectives for your new
division of the existing business in a balanced scorecard format in the context
of key trends, assumptions, and risks. The strategic objectives are measures of
attaining your vision and mission. As you develop them, consider the vision,
mission, and values for your business and the outcomes of your SWOTT

Consider the following four quadrants of the
balanced scorecard when developing your strategic objectives:

  • Shareholder Value or Financial
    Perspective, which includes strategic objectives in areas such as:

    • Market share
    • Revenues and costs
    • Profitability
    • Competitive position
  • Customer Value Perspective,
    which includes strategic objectives in areas such as:

    • Customer retention or turnover
    • Customer satisfaction
    • Customer value
  • Process or Internal Operations
    Perspective, which includes strategic objectives in areas such as:

    • Measure of process performance
    • Productivity or productivity
    • Operations metrics
    • Impact of change on the
  • Learning and Growth
    (Employee) Perspective, which includes strategic objectives in areas
    such as:

    • Employee satisfaction
    • Employee turnover or retention
    • Level of organizational
    • Nature of organizational
      culture or climate
    • Technological innovation

Evaluate potential alternatives to the issues
and/or opportunities identified in the SWOTT Analysis assignment and table you
completed in Week 3.

Create at least three strategic objectives for
each of the four balanced scorecard areas. Base your solutions
on a ranking of alternative solutions including the following:

  • Identify potential risks and
    mitigation plans.
  • Analyze a stakeholder and
    include mitigation and contingency strategies.
  • Incorporate ethical

Develop a specific metric and target for
each strategic objective using a balanced scorecard format.

Example: a strategic
objective in the shareholder or financial perspective is to increase market
share. A metric to actually measure this strategic objective of market
share increase is, “The percentage of increase in market
share.” The target is the specific number to be achieved in a
particular time period. The target for the metric of “Increase market
share” could be “Increase market share by 2% for each of the next 3
years” of an increase of 2% per year for 3 years.

Outline a brief communication plan discussing how
you will communicate the company’s strategic objectives including the

  • Define the purpose.
  • Define the audience.
  • Identify the channel(s) of
    communication and why you selected that channel.

Part 2

The purpose of this
assignment is to analyze and select an appropriate method of alternative
dispute resolution (ADR) for a business dispute, to examine unethical business
behavior, and to develop risk management procedures to avoid or reduce claims
and litigation.

Read the following scenario:

Dazzling Dough Co. sells
pizza dough to local pizza restaurants. Most of the restaurants buy at least
150 pounds of pizza dough from Dazzling Dough Co. in each order. Jerry’s Pizza
contacted Dazzling Dough Co. to purchase 200 pounds of pizza dough, along with
some other items. Dazzling Dough Co. sent Jerry’s Pizza a written contract,
prepared by Dazzling Dough Co.’s lawyer, stating that “Jerry’s Pizza
agrees to purchase 200 pounds of pizza dough, pizza toppings, desserts and soft
drinks for $30,000.” Jerry’s Pizza signed and returned the contract.

A few days later,
Dazzling Dough Co. sent Jerry’s Pizza 125 pounds of pizza dough and 75 pounds
of pizza toppings, desserts, and soft drinks. Jerry’s Pizza contacted Dazzling
Dough Co. about the error in the contract and demanded an extra 75 pounds of
pizza dough. Dazzling Dough Co. said there was no error, that Jerry’s Pizza
signed the contract so they agreed to the terms, and it was not sending the
extra pizza dough.

After several attempts
to resolve the dispute and a pressing need for dough, Jerry’s Pizza terminated
the contract and sent Dazzling Dough Co. a check for $15,000 for the 125 pounds
of pizza dough, pizza toppings, desserts and soft drinks. Jerry’s Pizza
immediately purchased 75 pounds of pizza dough from another company for
$12,000. Both parties are threatening to sue each other for breach of contract.
They prefer to resolve the dispute out of court because the contract contains a
clause that awards reimbursement of attorney’s fees to the winning party.

The board of directors
of Jerry’s Pizza scheduled a meeting with you and other senior management at
the company to discuss the dispute. You’ll need to prepare a strategic plan
overview (an abbreviated strategic plan, not a full plan) for the board that
explains why there is a dispute, suggests various settlement proposals, and
provides recommendations on how Jerry’s Pizza can avoid this kind of dispute in
the future.

Prepare a 525- to 875-word strategic plan overview to
resolve the legal dispute for the board (use the bullet point headings provided
below to format your overview) addressing the following:

  • Summary of Dispute
    • Identify the source of the
    • Identify each party’s
      interpretation of the contract language.
    • Identify whether each party’s
      interpretation is reasonable.
    • Identify any missing facts
      that would be helpful to know in order to resolve the dispute.
  • Proposed Revisions to Contract

    • Recommend specific revisions
      to the contract’s language so that it is clear what Jerry’s Pizza
      expected to buy and what Dazzling Dough Co. is required to deliver.
  • Ethical Considerations
    • Explain the ethical
      considerations for a company to enforce specific terms of a contract
      against another company if the other company is mistaken about what was
      agreed to. Discuss the factors that should be considered.
  • Recommendations
    • Two to three possible
      settlement options (e.g., pay for the disputed dough, reduce the amount
      of dough to be purchased, split the difference, refuse to pay, etc.)
    • Two to three methods of
      dispute resolution (e.g., negotiation, mediation, arbitration,
      litigation, etc.) that Jerry’s Pizza can propose to Dazzling Dough Co.

Create a one-page visualization to represent the
information you provide in this assignment.

  • Use the Table, SmartArt, or
    Chart visual representation options available in Microsoft® Word by
    clicking on the Insert tab located on the ribbon at the top of the window.
    Locate the Word Help function in the version of Microsoft® Word that is
    installed on your computer for assistance.

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