real business

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Real Business

It can be difficult for a business to improve how it operates from
inside the organization. Sometimes, an outside perspective is needed.
The large discount retail store you work for wants to improve its
in-store restaurant management team.

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Your Role

Companies like Target and Walmart often work with outside
consultants—people who are not employees of the company but who are
hired on a contract basis to help with a specific project. As a
Leadership Consultant, you’ve been hired by a large discount retail
company to help the company improve its leadership structure and
approach to management.


A leadership consultant is a person called in to a company, be it a
large corporation or a small business, to evaluate how it operates and
make recommendations for improvement. Leadership consultants are
typically hired when a business is struggling and needs to make changes
in order to remain profitable. Such consultants are often highly
educated in the field of business and have experience in managerial


Step1: Organizational Structure

Take a look at the Organization Chart provided by the company.

  • Based on your knowledge of hierarchies, would you say that this team
    has tall structure or flat structure? Explain your answer in 1-3

Step 2: Human Resources

The company would like to improve the culture of its team and the
quality of its work. Its leadership has provided you with a Process
Chart detailing how it currently applies Human Resources best practices.

  • What step of the Human Resources Cycle is missing? In 2-5 sentences,
    explain why it is important to include this part of the process.

Note: You should complete Step 3 after reading the material in Week 9.

Step 3: Leadership Style

You have been asked to help improve the leadership style of the team
leader in order to meet the team’s performance goals. The team leader
has given you a description of what is most comfortable in terms of
leading others.

  • Identify this leader’s style of leadership, and list two benefits and
    two drawbacks to that style as it relates to the performance of the

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